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"This Credit Union is Federally-Insured by the National Credit Union Administration"
Product & Service Listing | Share Accounts | Dividend Calculator | Share Draft Order
Loan Accounts | Payment Calculator | Mortgage Calculator | Loan Application 
Telephone Services | ATM Program | Depository Services | Service Charges

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TELEPHONE SERVICES - "MARS"

"MARS"

Member Audio Response Service

 

MARS makes it easy to use Alexandria USDA Federal Credit Union 24-hours-a-day, 7-days-a-week. Just pick up the nearest touchtone phone and enjoy the system's features and capabilities, such as:

MARS is a free service;
MARS allows multiple transactions per call;
Verify account balances;
Verify share draft (check) clearings;
Get current rates;
Get investment and loan calculations;
Transfer funds between your accounts;
Make credit union loan payments;
Make withdrawals by check;
Transactions are itemized on monthly statement;

Security features do not allow check withdrawals payable to other than primary account holder or check withdrawals addressed to other than primary account holder.

Calling MARS:

Using a touchtone telephone, call MARS at 318-449-5525 or 800-264-5525.
MARS will answer, thank you for your call, and instruct you to enter your account number followed by #.
NOTE: Once MARS answers, you may enter your
information immediately without waiting for each prompt.
After you respond, MARS will instruct you to enter your authorization code followed by #.
After you respond, MARS will inform you to enter your transaction code request followed by #, or you may listen to all valid transaction codes by category by entering 99 followed by #.
From this point, simply listen to and answer the MARS prompts using the transaction numbers (below) of your choice. It's as simple as that!

MARS Usage Requirements and Information:

Your member account number (see your statement) is required to utilize the system.
Your share-type and loan suffixes (see your statement) are required to utilize the system.
Your MARS authorization code is required to utilize the system. This can be any four (4) digit number you choose at the time you request activation of this service with a Member Services representative. You may also change it through MARS by entering 746 followed by #.
All touchtone phone entries you make must be followed by #. This tells the system that your entry is completed.
At the end of each call, MARS will give you a call number. This is your confirmation, or receipt, should you need to inquire about any particular call.

 

 

MARS Transaction Codes

Account Information, Balances, History
Share Balance 74# Draft No. Inquiry 364#
Last Share Deposit 573# Certificate Balance 24#
Last Share W/D 579# Loan Balance 54#
Share Draft Balance 34# Last Transaction 58#
Last Draft Deposit 334# Last Payroll Deposit 572#
Last Draft Deposits 533# Last ACH Deposit 523#
Last Drafts Cleared 534# Reg D. Inquiry 734#
Last Draft W/Ds 539# (POS, ATM, other various W/Ds)
Withdrawals & Transfers Dividends & Interest
Share W/D by Check 79#
Draft W/D by Check 39#
Share to Share Tran. 787#
Share to Loan Tran. 785#
Acct. to Acct. Trans. 282#
Last Dividend Amt. 532#
Yr. to Date Div. 933#
Prior Yr. Div. 793#
Yr. to Date Int. 934#
Prior Yr. Int. 794#
Inquiries Responses
Share Rates 77#
Certificate Rates 27#
Stop Payment 774#
Loan Rates 57#
Loan App. Status 527#
Loan Payoff Status 576#
Loan Payment Calc. 252#
Transactions Menu 99#
Correct/Yes 9#
Not Correct/No 6#
Change/Modify PIN 746#
Cancel or End Call *#
Decimal Point *
Live Operator 767#